Effective Date: 1/1/2025

At BuyRealTHC.com, customer satisfaction is our top priority. We are committed to providing high-quality CBD products and ensuring your shopping experience is exceptional. Below is our comprehensive refund and return policy to address any concerns you may have.

Refund Policy

  1. 30-Day Refund Guarantee:
    We offer a 30-day refund policy on all products. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of receiving your order.
  2. Eligibility for Refunds:
    • Products must be unused, unopened, and in their original packaging.
    • Proof of purchase (e.g., receipt or order confirmation) is required.
    • Damaged, defective, or incorrect items are eligible for refunds or replacements.
  3. Exclusions:
    • Opened or used products are not eligible for refunds unless they are defective or damaged upon arrival.
    • Refund requests made after 30 days of delivery are not eligible.

Return Policy

  1. How to Initiate a Return:
    • Contact our customer support team at Contact@BuyRealTHC.com with your order details and reason for return.
    • You will receive instructions on how to return the item.
  2. Shipping Costs for Returns:
    • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
    • We recommend using a trackable shipping service to ensure your return is received.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at Contact@BuyRealTHC.com with photos of the damaged product and packaging.
  • We will arrange for a replacement or refund as quickly as possible.

Processing Refunds

  • Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method.

Non-Returnable Items

For safety and compliance reasons, certain items cannot be returned:

  • Products marked as final sale.
  • Gift cards.

Contact Us

If you have any questions about our refund or return policy, please reach out to us:

We are committed to resolving your concerns promptly and ensuring you have a positive experience with BuyRealTHC.com.

Note: This policy is subject to change without notice. Please review this page periodically for updates.